Q1: How can the customer place an order?
1. Select Product: Choose the product you want to order.
2. Choose Size: Select your desired size.
3. Add to Cart: Click on "Add to Cart".
4. Proceed to Checkout: Click on "Checkout".
5. Enter Billing Details: Fill in your billing details and address.
6. Place Order: Click on: "Place Order" and make the payment.
7. Order Confirmation: Wait for the order to be placed (5-10 seconds).
8. Take Screenshot: Take a screenshot of your order confirmation.
9. Order Done: Your order is complete!
Q2. Do you ship internationally?
Yes, we offer worldwide shipping. You can place your order from anywhere, and we will ensure timely delivery.
Q3. How much time does it take to deliver an order?
For orders within India, delivery typically takes 5-7 business days. International shipping may take 10-15 business days depending on your location.
Q4. Is shipping free?
Yes, we provide free shipping within India. International shipping charges may vary depending on the location and order size.
Q5. How can I track my order?
Once your order is dispatched, you will receive a tracking ID via email or WhatsApp, which you can use to monitor your shipment.
Q6. Can I customize my outfit?
Yes, we specialize in custom designs. Simply contact us with your requirements, and we’ll create a unique outfit tailored just for you.
Q7. How do I share my measurements for customization?
You can share your measurements through our online form or WhatsApp us directly at +91 9870636767.
Q8. Can I request a color change in the design?
Absolutely! Most of our outfits are customizable, including color options. Please get in touch with our team to confirm availability.
Q9. What is your return policy?
We offer a 7-day return policy for exchanges in case of damage or incorrect orders. To claim an exchange, please provide a product unboxing video (Terms and Conditions apply).
Q10. Can I get a refund instead of an exchange?
Currently, we only offer exchanges for eligible returns. Refunds are not available (Terms and Conditions apply).
Q11. Are customized products eligible for returns?
Customized or made-to-order outfits are not eligible for returns unless they are damaged upon delivery (Terms and Conditions apply)..
Q12. What payment methods do you accept?
We accept all major credit/debit cards, UPI payments, and online bank transfers. International customers can pay via PayPal or other supported platforms.
Q13. Is Cash on Delivery (COD) available?
No, COD is not available for any products.
Q14. How do I care for my outfit?
We recommend dry cleaning all our outfits to maintain their quality and intricate detailing. Avoid machine washing or ironing at home.
Q15. What fabrics are used in your outfits?
We use premium-quality fabrics like Japanese fabric, velvet, silk, and cotton, depending on the outfit design. Each product description includes detailed fabric information.
Q16. How can I contact customer support?
You can reach our 24/7 customer support team via:
Q17. Where is your store located?
Our store is located at:
Kotla Sarai Tareen, Near Bilal Masjid, Sambhal, Uttar Pradesh, 244303, India.
Q18. Do you have a physical store?
Yes, we have a store at the address mentioned above. You are welcome to visit us for fittings or to explore our collections.
Q19. Do you offer discounts?
We run seasonal promotions and discounts. Follow us on Instagram at @kphoutfits to stay updated on offers.
Q20. Can I order in bulk for weddings or events?
Yes, we cater to bulk orders for weddings, family events, or corporate needs. Contact us for special pricing and assistance.
Q21. Why trust KPH Outfits Royal Clothing Brand?
KPH Outfits is dedicated to delivering premium-quality royal fashion tailored to perfection. Here's why you can trust us: