Policies
Shipping Policy
- **Domestic Shipping:** Orders within the country are typically processed within 1-2 business days and shipped via standard shipping, which takes 5-7 business days.
- **International Shipping:** We offer international shipping to many countries. Orders are processed within 1-2 business days and shipped via international couriers, taking 7-14 business days. Customs duties and taxes may apply and are the customer's responsibility.
Return & Exchange Policy
- **Eligibility:** Items must be returned or exchanged within 30 days of receipt, unworn, unwashed, and with all original tags attached.
- **Process:** To initiate a return or exchange, contact our customer service team with your order number and reason for return. Once approved, you will receive instructions on how to send the item back.
- **Refunds:** Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.
Customization Policy
- **Custom Orders:** Customized items are made to order based on the customer’s specifications. Due to the personalized nature, these items are non-returnable and non-refundable unless there is a manufacturing defect.
- **Approval:** A design approval is required before production begins. Any changes after approval may incur additional charges.
Payment Policy
- **Methods:** We accept major credit cards, PayPal, and other secure payment methods.
- **Security:** All transactions are encrypted and securely processed to ensure your information is protected.
Privacy Policy
- **Data Collection:** We collect personal information such as name, address, email, and payment details to process your orders.
- **Usage:** Your information is used solely for order processing, customer service, and improving your shopping experience.
- **Protection:** We implement a variety of security measures to maintain the safety of your personal information.
- **Domestic Shipping:** Orders within the country are typically processed within 1-2 business days and shipped via standard shipping, which takes 5-7 business days.
- **International Shipping:** We offer international shipping to many countries. Orders are processed within 1-2 business days and shipped via international couriers, taking 7-14 business days. Customs duties and taxes may apply and are the customer's responsibility.
Return & Exchange Policy
- **Eligibility:** Items must be returned or exchanged within 30 days of receipt, unworn, unwashed, and with all original tags attached.
- **Process:** To initiate a return or exchange, contact our customer service team with your order number and reason for return. Once approved, you will receive instructions on how to send the item back.
- **Refunds:** Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.
Customization Policy
- **Custom Orders:** Customized items are made to order based on the customer’s specifications. Due to the personalized nature, these items are non-returnable and non-refundable unless there is a manufacturing defect.
- **Approval:** A design approval is required before production begins. Any changes after approval may incur additional charges.
Payment Policy
- **Methods:** We accept major credit cards, PayPal, and other secure payment methods.
- **Security:** All transactions are encrypted and securely processed to ensure your information is protected.
Privacy Policy
- **Data Collection:** We collect personal information such as name, address, email, and payment details to process your orders.
- **Usage:** Your information is used solely for order processing, customer service, and improving your shopping experience.
- **Protection:** We implement a variety of security measures to maintain the safety of your personal information.